Spa Etiquette
This spa etiquette policy from Earth, Wind & Spa outlines some key guidelines designed to ensure a smooth and enjoyable experience for all guests. Here's a breakdown of the essential points:
Cancellation & Late Policy:
Late Arrival:
Vouchers & Packages:
Before Your Appointment:
The spa’s approach prioritizes punctuality and clear communication to ensure all guests have a seamless experience. It’s always a good idea to confirm your appointment ahead of time and make adjustments with sufficient notice if needed!
Cancellation & Late Policy:
- Cancellation Notice: To avoid fees, cancellations or reschedules should be made at least 24 hours in advance. If you fail to cancel within this window, you’ll incur a $50 cancellation fee for regular appointments.
- Groupon Users: If you miss an appointment or cancel late, your Groupon will be redeemed, and its value will be kept as a deposit for your next appointment.
- Package Holders: Missed appointments will be deducted from the pre-purchased package.
Late Arrival:
- If you arrive more than 15 minutes late, your appointment may need to be canceled due to time constraints. If there’s still time left in the schedule, they’ll try to accommodate you, but you could still be charged a missed appointment fee.
Vouchers & Packages:
- Non-Refundable: Vouchers, gift certificates, and prepaid packages cannot be refunded once purchased.
- Non-Transferable: These items cannot be transferred to another person.
Before Your Appointment:
- Be sure to bring either a print-out or have your mobile app ready to show your voucher, gift certificate, or in-store package card when you arrive.
The spa’s approach prioritizes punctuality and clear communication to ensure all guests have a seamless experience. It’s always a good idea to confirm your appointment ahead of time and make adjustments with sufficient notice if needed!
